Terms & Conditions
Agreement
This Ooredoo Trade-In Offer (the “Offer”) is available to customers (“Customer(s)”) in the State of Kuwait.
Amendments
This Offer comprises a trade in (“Trade-In”) by which Customers are welcome to trade-in their current device (“Old Device(s)”) with a new Ooredoo device (“New Device(s)”) for a certain value payable by the partner.
New Devices shall be limited to the following:
* Ooredoo Smartphones, or
* Ooredoo Tablets, or
* Ooredoo Wearables, or
* Ooredoo Televisions
Customer shall be able to purchase the New Device on https://ooredoo-telesales.northladderstage.com/kw-en/, and then visit ooredoo-telesales.northladderstage.com and complete the online evaluation form.
If the Customer is trading in a Smartphone, Tablet or Wearable device, the following process applies:
After 5 to 7 business days of receiving the New Device, a partner associated with Ooredoo will do a doorstep evaluation directly at the Customer’s address to check the quality of the Old Device(s). Upon agreeing on the value of the Old Device(s), the Customer will be paid directly in cash by the partner.
If the Customer is trading in a Television, the following process applies:
After 5 to 7 business days of receiving the New Television, a partner associated with Ooredoo will do a doorstep evaluation directly at the Customer’s address to check the quality of the Old Television(s). Upon agreeing on the value of the Old Television(s), the customer will receive the amount through a Bank Transfer after 3 to 4 business days from agreement. The customer will receive a secure link to add their Bank Account details.
New Devices shall be limited to the following:
* Ooredoo Smartphones, or
* Ooredoo Tablets, or
* Ooredoo Wearables, or
* Ooredoo Televisions
Customer shall be able to purchase the New Device on https://ooredoo-telesales.northladderstage.com/kw-en/, and then visit ooredoo-telesales.northladderstage.com and complete the online evaluation form.
If the Customer is trading in a Smartphone, Tablet or Wearable device, the following process applies:
After 5 to 7 business days of receiving the New Device, a partner associated with Ooredoo will do a doorstep evaluation directly at the Customer’s address to check the quality of the Old Device(s). Upon agreeing on the value of the Old Device(s), the Customer will be paid directly in cash by the partner.
If the Customer is trading in a Television, the following process applies:
After 5 to 7 business days of receiving the New Television, a partner associated with Ooredoo will do a doorstep evaluation directly at the Customer’s address to check the quality of the Old Television(s). Upon agreeing on the value of the Old Television(s), the customer will receive the amount through a Bank Transfer after 3 to 4 business days from agreement. The customer will receive a secure link to add their Bank Account details.
NorthLadder Services and Third Party Services:
NorthLadder accepted to purchase the commodity offered as a used product at the agreed price defined in the deal confirmed by the Customer. NorthLadder shall, upon inspection of the commodity offered for sale by the customer, be entitled to modify the value previously offered pursuant to the commodity’s condition and the defects detected upon actual examination. The Customer shall be entitled to accept or reject such value without any liability on NorthLadder and/or Ooredoo (intermediary in conclusion of the deal).
The Customer shall be responsible for removing all the data stored on the Commodity and all the stickers before handing it over to NorthLadder. NorthLadder shall not be held liable if it subsequently appeared that any of the data or particulars stored on the Commodity, which have not been removed by the customer before handing over the Commodity, have been stolen, transferred or used by any other person or entity in any way once the commodity has been sold by the Customer to NorthLadder or registered dealers of NorthLadder (misused)
All devices bought by the NorthLadder should not have Carrier and iCloud Lock. The device being sold should be with a local TRA approval. NorthLadder reserves the right to refuse the purchase of a device if the Carrier and iCloud lock are still in place.
The Customer agrees to provide personal details and allow NorthLadder to capture their photo IDs.
The Customer shall be responsible for removing all the data stored on the Commodity and all the stickers before handing it over to NorthLadder. NorthLadder shall not be held liable if it subsequently appeared that any of the data or particulars stored on the Commodity, which have not been removed by the customer before handing over the Commodity, have been stolen, transferred or used by any other person or entity in any way once the commodity has been sold by the Customer to NorthLadder or registered dealers of NorthLadder (misused)
All devices bought by the NorthLadder should not have Carrier and iCloud Lock. The device being sold should be with a local TRA approval. NorthLadder reserves the right to refuse the purchase of a device if the Carrier and iCloud lock are still in place.
The Customer agrees to provide personal details and allow NorthLadder to capture their photo IDs.
Trade-In General Conditions:
The Customer should visit ooredoo-telesales.northladderstage.com to initiate the Trade-In process.
The Customer shall be at least 18 years old; or have the permission of his/her parent or his/her legal guardian.
The Customer must clear the personal data available on the Old Device prior to handing it over. The trade-in partner can do a data wipe at an additional cost as defined by them.
Customer shall remove any SIM card or memory cards including personal data from the Old Device. A partner associated with Ooredoo can conduct a data scan at an additional cost as specified by him.
Customers can Trade – in up to three (3) Old Devices in one transaction.
Ooredoo and its online Trade-In partner shall not accept liability for loss of any content, data or any other information contained in the Old Device.
Customer is aware of the loss of all content including contact numbers stored on the Old Device.
The Ooredoo associated partner shall not be liable for any costs or damages that may incur because of the loss thereof.
The Customer evaluates its Eligible Device via the ooredoo-telesales.northladderstage.com in order to provide the initial estimation. The final estimation will be decided by the online Trade-In Ooredoo associated partner appointed by Ooredoo upon collection of the Old Device or upon door step grading, then classified as per the grading criteria described on ooredoo-telesales.northladderstage.com
Ooredoo may offer an extra top-up value in addition to the residual value provided by the trade-in partner, and such will be valid for customers purchasing from etisalat.com/ae only. The top-up value is not applicable to customers that placed Etisalatonline orders from a Ooredoo Enhanced Partnership Program. The top-up value is dependent on the New Device and Old Device selection and varies by product. The top-up value is not available to all products. If a customer is trading in multiple Old Devices for the same New Device, they will receive only one top-up value.
Customers shall share their identification details and IMEI number of their Old Device to the Ooredoo associated partner. Ooredoo shall not be liable for any loss or theft of this data.
In order to validate the Trade-In and payment, Customers will have to share the IMEI number available on the New Device to the online Trade-In Ooredoo associated partner Website.
Ooredoo shall not be liable to the Customer for any loss and/or damages of any kind suffered in connection with the purchase, redemption and/or use of this Offer or the inability to use this Offer.
Ooredoo and its partners shall not be liable in the event of delay and/or non-performance of any of its obligations under these Terms and Conditions in the event of: quarantine restriction caused by the outbreak of any national or international pandemic; any other restriction issued by the federal government of the United Arab Emirates or state Government in any of the emirates; or Force Majeure beyond the control of Etisalat to fulfil any of its obligations stated herein.
Ooredoo shall be entitled at its sole discretion and subject to any applicable law, to terminate or modify the Promotion or to modify these Terms and Conditions at any time prior to the Promotion Period.
By participating in this Offer, the Customer accepts that any dispute of whatever nature which is directly or indirectly related to these Terms and Conditions or to their or her participation in the Offer, will be subject to, governed and construed by the laws and regulations of the United Arab Emirates and such disputes shall be resolved by the competent courts in the United Arab Emirates.
The Customer shall be at least 18 years old; or have the permission of his/her parent or his/her legal guardian.
The Customer must clear the personal data available on the Old Device prior to handing it over. The trade-in partner can do a data wipe at an additional cost as defined by them.
Customer shall remove any SIM card or memory cards including personal data from the Old Device. A partner associated with Ooredoo can conduct a data scan at an additional cost as specified by him.
Customers can Trade – in up to three (3) Old Devices in one transaction.
Ooredoo and its online Trade-In partner shall not accept liability for loss of any content, data or any other information contained in the Old Device.
Customer is aware of the loss of all content including contact numbers stored on the Old Device.
The Ooredoo associated partner shall not be liable for any costs or damages that may incur because of the loss thereof.
The Customer evaluates its Eligible Device via the ooredoo-telesales.northladderstage.com in order to provide the initial estimation. The final estimation will be decided by the online Trade-In Ooredoo associated partner appointed by Ooredoo upon collection of the Old Device or upon door step grading, then classified as per the grading criteria described on ooredoo-telesales.northladderstage.com
Ooredoo may offer an extra top-up value in addition to the residual value provided by the trade-in partner, and such will be valid for customers purchasing from etisalat.com/ae only. The top-up value is not applicable to customers that placed Etisalatonline orders from a Ooredoo Enhanced Partnership Program. The top-up value is dependent on the New Device and Old Device selection and varies by product. The top-up value is not available to all products. If a customer is trading in multiple Old Devices for the same New Device, they will receive only one top-up value.
Customers shall share their identification details and IMEI number of their Old Device to the Ooredoo associated partner. Ooredoo shall not be liable for any loss or theft of this data.
In order to validate the Trade-In and payment, Customers will have to share the IMEI number available on the New Device to the online Trade-In Ooredoo associated partner Website.
Ooredoo shall not be liable to the Customer for any loss and/or damages of any kind suffered in connection with the purchase, redemption and/or use of this Offer or the inability to use this Offer.
Ooredoo and its partners shall not be liable in the event of delay and/or non-performance of any of its obligations under these Terms and Conditions in the event of: quarantine restriction caused by the outbreak of any national or international pandemic; any other restriction issued by the federal government of the United Arab Emirates or state Government in any of the emirates; or Force Majeure beyond the control of Etisalat to fulfil any of its obligations stated herein.
Ooredoo shall be entitled at its sole discretion and subject to any applicable law, to terminate or modify the Promotion or to modify these Terms and Conditions at any time prior to the Promotion Period.
By participating in this Offer, the Customer accepts that any dispute of whatever nature which is directly or indirectly related to these Terms and Conditions or to their or her participation in the Offer, will be subject to, governed and construed by the laws and regulations of the United Arab Emirates and such disputes shall be resolved by the competent courts in the United Arab Emirates.