How it works

1

Initiate Contact: Reach out to customers who have already purchased a device from Ooredoo or have expressed interest

2

Get A Quote: Enter the details of the new device the customer has purchased, followed by the details of their old device to identify the discount quote.

3

Book A Home Pick-up: Record the customer’s contact information and pick-up location.
Trade-in partner will call the customer to schedule the pick-up

4

Dashboard Approval: First, record the Order ID number and search for the corresponding deal on the dashboard. Once located, update the terminal status to one of the following options based on the situation: Approve with Top-Up, Approve without Top-Up, or Reject accordingly

5

Cashback: Once the evaluation is completed, the customer will receive trade-in credits in their Ooredoo account

FAQs

Everything you need to know about our Trade-in Program.
Can’t find the answers you are looking for?

Contact us.

Trade-in your device

1. Initiate Contact:
– Reach out to customers who have already purchased a device from Ooredoo or have expressed interest.

2. Generate A Trade-In Quote:
– Enter the details of the new device the customer has purchased, followed by the details of their old device to identify the discount quote.

3. Book A Home Pick-Up:
–  Record the customer’s contact information and pick-up location.
Trade-in partner will call the customer to schedule the pick-up.

4. Approving on the Dashboard:
– Note the Order ID number.
– Search for the deal associated with this Order ID.
– Update the terminal status to one of the following: Approve with Top-Up
Approve without Top-Up
Reject

5. Offer Data Security (Optional):
– Inform the customer about the certified data wipe service.
– Include this service in the pick-up request if the customer chooses it.

6. Complete the Trade-In:
– Finalize the trade-in after the device evaluation.
– The customer will receive trade-in credits in their Ooredoo account and confirm they receive an SMS with the credit details.

Our online platform will automatically calculate the estimated value based on the grading criteria mentioned on the website. The final value will be provided after the evaluation is complete.

You can use any of the following in original (no copies or photos):
– ID
– Driving license

Our trade-in partner will contact you to arrange a courier pickup or door-step evaluation within 3-4 business days after you receive your new device.

We understand data privacy is a genuine concern. It is mandatory for a customer to do data transfer to their new device and perform a factory reset before handing over the device to our agent.

Our competitive prices are based on bids placed by dealers from across the country. As such, when dealers compete to buy your device, what you get will be the highest quote on the platform.

Accessories are not necessary for mobile phones and tablets, but wearables require a charger and buds require their case. Although televisions do not require accessories, having a stand and remote will increase the value of your old TV.

Our trade-in partner will have the sole discretion to resell or harvest components/raw materials of the assets in an environment-friendly manner.

If the model you want to trade-in is not listed, please send us the details on support@northladder.com.

Yes, we accept phones manufactured in various countries, but please keep in mind that their pricing may vary.

We accept devices that power on and are in working condition. Our condition descriptions are clearly stated to help you make the proper selection. We give you complete price-range visibility to make it easier, which means no surprises. The price you see is the price you get. It’s fast, easy, and no haggling! Based on the final condition given by the agent, you can choose to accept or refuse to trade-in your device. The last call is in your hand.

Once the evaluation is completed, the customer will receive trade-in credits in their Ooredoo account

You can trade-in up to 3 old devices for one new Order placed on ooredoo.com/kw 
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Trade-in your device